Customer Satisfaction

Date:
YYYY-MM-DD
Name:
Age:
Gender:
 
Home county:
Country:
I'm/ we are:
Where did you get information about our services?

If you answered " <span class="export-option-text">Other brochure</span> " to previous question, please answer these:

what

If you answered " <span class="export-option-text">Other website</span> " to previous question, please answer these:

what

If you answered " <span class="export-option-text">Google</span> " to previous question, please answer these:

what

If you answered " <span class="export-option-text">Internet-society</span> " to previous question, please answer these:

what

If you answered " <span class="export-option-text">Discussion board</span> " to previous question, please answer these:

what

If you answered " <span class="export-option-text">Recommendation service</span> " to previous question, please answer these:

what

If you answered " <span class="export-option-text">Other source</span> " to previous question, please answer these:

what
How did you make your reservation?
 

Please answer the questions below using the following scale
= very good, = very poor, ? = no experience

If you made the reservation on-line, please estimate the following things:

  5 4 3 2 1 ?
Booking was easy
Product range was versatile
Instructions were sufficient
Availability of service

Your estimation about the service at North Village reception:

  5 4 3 2 1 ?
Tidiness in general
Staff willingness to serve
Staff expertise
Availability of service

Your estimation about the apartment:

Name of the apartment:

  5 4 3 2 1 ?
Tidiness in general
Comfort in general
Availability of the maintenance services
Content of the cabin book
Apartment met expectations
Price-quality ratio
Overall rating of the apartment
Would you recommend this apartment to your friend?
No, why?
Did the cabin classification affect your choice of apartment?

Other services:

What other services did you use:

  5 4 3 2 1 ?
How did these services fulfill your expectations?
Price-quality ratio
Overall rating of these services

Other comments:

Thank you for your feedback!