Meeting Services - Customer Satisfaction

Please answer the following questions with this scale:
= Very good, = Good, = Satisfactory, = Poor, = Very poor, ?= Don't know

Fluency of service with the staff during arrangements:

  5 4 3 2 1 ?
Fluency of bookings and other arrangements

Meeting place:

  5 4 3 2 1 ?
Modernity of technical equipment
Sufficiency of teamwork facilities
Quality of the facilities
Tidiness of conference premises
Staff expertise
Staff friendliness and willingness to serve
Good access
Price-quality ratio

Quality of service at the meeting place:

  5 4 3 2 1 ?
Staff willingness to serve
Personal service provided by the contact person
Fluency of doing business on location (e.g. solving problems)

Meeting equipment:

  5 4 3 2 1 ?
Functionality of meeting equipment
Sufficiency of meeting equipment

Restaurant services:

  5 4 3 2 1 ?
Meeting offerings
Quality of food
Quality of service among the restaurant staff

  5 4 3 2 1 ?
Sauna

Greetings to the staff:
Where did you get the information about us?

Company:
Contact person:
Address:
Phone:
Fax:
Email:
Date of the meeting:

Contact information

First name: *
Surname: *
Address:
Zip code
Town/city:
Email:
My contact information may be used to market the services of Sea Lapland Hotels and Restaurants *
 
We are glad that you arranged your meeting at our place. With your answers to this questionnaire we will develop the quality of our meetings.
Welcome again!
Thank you for your feedback!