Meeting Services - Customer Satisfaction

Date of the meeting:
Group:
Meeting
How did you find out about us:

Please answer the following questions with this scale:
= Very good, = Good, = Satisfactory, = Poor, = Very poor, ?= Don't know

Fluency of service with the staff during arrangements:

  5 4 3 2 1 ?
Receiving information (i.e. about services and prices) during meeting arrangements
Fluency of bookings and other arrangements
Where did you find information about your meeting place and about the possibility to arrange meetings there?

Meeting place:

  5 4 3 2 1 ?
Modernity of technical equipment
Sufficiency of teamwork facilities
Price-quality ratio
Staff expertise
Staff friendliness and willingness to serve
Good access
Availability of program services
Fluency of doing business on location (e.g. solving problems)
Staff willingness to serve
Fluency of hostels program services
Fluency of other programs

Quality of service at the meeting place:

Restaurant services:

  5 4 3 2 1 ?
Quality of food
Quality of service among the restaurant staff

Are you planning to use this meetting place in the future?
How would you develop hostel services?
How would you develop program services?
Greetings to the staff:

We are glad that you arranged your meeting at our place. With your answers to this questionnaire we will develop the quality of our meetings.
Wellcome again!
Thank you for your feedback!