Guest Experience - Feedback Query

BACKGROUND INFORMATION

Cruising date:
YYYY-MM-DD
Name of the vessel:
I took the cruise as:
Gender:
 
Age:
Country:
You can select at most 1 options
How did you learn to know IHA-Lines Oy Helsinki Cruises:

Please answer the following questions on scale
= excellent, = very disappointed, ? = no experience

BEFORE YOUR CRUISE

  5 4 3 2 1 ?
How you were served when making your booking?
Did the customer service officer give you correct information?
Brochures and other materials - were they beneficial, did you find what you wanted?
Website - was it beneficial, did you find ideas / information / what you wanted?

YOUR CRUISE

  5 4 3 2 1 ?
Vessel's premises and general comfort?
General tidiness, cleanliness?
Friendliness and service attitude?
Personnel's professionalism?
Cruise itself, offering, potential programme?

RESTAURANT SERVICE

  5 4 3 2 1 ?
The quality level of the food, taste and display?
Quantity of the food / portion size?
Skills and service attitude of your waiter / waitress?

EVALUATION TOTAL

  5 4 3 2 1 ?
Service as a whole: value for money?
Were your expectations met?
Would you come again / could you recommend to others?

What was the best? Please describe in your own words:
What would you develop? Please write in your own words:
Any other comments - you may comment anything you like / and/or share your experiences:
Your contact details (only if you like):

Thank you for your valuable opinion, and time!