Catering service - customer satisfaction

Background questions

Purpose of the trip:

Please answer the questions below using the following scale
= Very good, = Very poor, ? = No experience

  5 4 3 2 1 ?
Pleasantness in general
Tidiness in general
Staff willingness to serve
Availability of service
Staff expertise

Restaurant Services

  5 4 3 2 1 ?
Food

  5 4 3 2 1 ?
Your general opinion
Price-quality ratio
How did we fulfil your expectations?

What was the best of all?
How would you improve our operation?

Thank you for your comments!