Customer satisfaction

BACKGROUND INFORMATION

Where did you visit?
When did you visit us?
YYYY-MM-DD
Age
Gender:
Country:
You can select at most 1 options
How did you find out about the service?

Please answer the questions below using the following scale
= Very good, = Very poor, ? = No experience

General Factors

  5 4 3 2 1 ?
Pleasantness in general
Tidiness in general
Staff willingness to serve
Availability of service
Staff expertise

Restaurant Services - answer only if you used our restaurant services)

  5 4 3 2 1 ?
Food
The appearance and pleasantness of the restaurant premises
Service
Your general opinion
Price-quality ratio

Accommodation (answer only if you used our accommodation services)

  5 4 3 2 1 ?
General appearance
Tidiness of the room
Your general opinion
Price-quality ratio

Museums (answer only if you visited museums)

Which museum(s) did you visit?
  5 4 3 2 1 ?
General comfort level of the museum
General cleanliness of the museum
Staff willingness to serve
Staff expertise
Availability of service
Language skills of the guides

Meeting services, beauty care and activities (answer only if you used the services)

Which service did you use?
  5 4 3 2 1 ?
Receiving information (i.e. about services and prices) when making arrangements
Fluency of bookings and other arrangements
Fluency of doing business on location (e.g. solving problems)
Staff expertise
Quality of the facilities
Suitability of the premises
Functionality and availability of equipment

General feedback

  5 4 3 2 1 ?
How did we fulfil your expectations?
Would you come again?
Why not:
Would you recommend us to others?
Why:
What made you happy?
How would you improve our operation?
I would like to be contacted concerning the feedback or for some othe reason
 
Contact details:
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Thank you for your comments!